Last updated: July 2026

1. Return Eligibility

We accept returns within 15 days from the date of delivery, provided the item meets all of the following conditions:

• Item is unused, unwashed, and in its original condition with tags attached.
• Item was received in a damaged, defective, or incorrect state (wrong size/colour/product sent).
• Item is returned in its original packaging.

2. Non-Returnable Items

• Items that have been worn, washed, or altered.
• Items returned after the 15-day window.
• Sale or clearance items (unless defective).
• Items without original tags or packaging.

3. How to Initiate a Return

To initiate a return, please contact us within 15 days of receiving your order:

• Email: yongle.v3@gmail.com
• WhatsApp: +60166060737

Please provide your order number, a brief description of the issue, and clear photographs of the item. Our team will respond within 2 business days with return instructions.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the outcome within 3 business days. If approved:

• Refunds will be processed to your original payment method within 7–14 business days.
• For defective or incorrectly shipped items, we will also reimburse reasonable return shipping costs.
• For change-of-mind returns (size exchanges), the customer bears the return shipping cost.

5. Size Exchange

We are happy to exchange items for a different size, subject to stock availability. Please contact us before returning the item to confirm the preferred size is in stock. Exchanges are processed once the original item is received.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will arrange a replacement or full refund at no cost to you.